411.com Opt-Out

What is 411.com?

411.com is a people search and phone number lookup website powered by Whitepages, and it operates alongside related platforms such as PeopleSearch and other data affiliates. The records displayed on 411.com are pulled directly from Whitepages' databases, meaning the information shown in a 411.com search result reflects the original Whitepages profile. Like many consumer data websites, Whitepages compiles aggregated reports by linking data points from multiple sources and attaching them to a specific individual based on identifying elements such as name, location, and contact history.

These profiles are built using a mix of public access databases and secondary sources. While public records are relatively easy to collect, private and government-held data is more restricted, though county clerk offices and police blotters may still be referenced depending on the state involved. Because these systems rely heavily on data matching and user-contributed information, even a single incorrect or outdated detail can significantly affect a person's record, sometimes leading to serious misidentification or reputational harm.

The exposure created by people search websites can reveal sensitive details, including home addresses, phone numbers, and family connections. Once published, this information circulates quickly across affiliate networks. The most effective way to protect personal data in these cases is to remove it from public circulation by submitting an opt-out request. For data broker sites and people search engines, opting out is the primary method for limiting visibility and regaining control over personal information.

Remove My Name from 411.com!

Consumers can remove information from 411.com by submitting an opt-out request through Whitepages, the data source that powers 411.com search results. An opt-out is a formal request made by an individual or an authorized representative to prevent personal data from appearing in search results. While removal from Whitepages and its affiliates such as 411.com and PeopleSearch usually happens first, it can take additional time for the information to disappear from search engines like Google and Bing.

When a data broker receives an opt-out request, there are generally two ways it can comply. The company may delete the associated data, which removes the record from search results but allows new information to appear later.

Alternatively, it may suppress the data, which hides the record from searches and limits future data collection. Whitepages states that it treats opt-out requests as permanent suppressions, using previously identified information to prevent new records from becoming visible. However, long-term guarantees are not possible due to data collection errors and system limitations. The most effective way to protect personal information is to follow a regular opt-out schedule using step-by-step guides that explain each removal process without requiring account creation.

411.com Opt-Out Preliminaries and Where to Start

Consumers looking to remove personal information from 411.com must begin with Whitepages, as it is the sole data provider for 411.com listings. There are currently four recognized opt-out paths, all of which route through Whitepages. Following updates to Whitepages' data privacy policies in June 2023, many older removal guides are now outdated. As of August 2023, these four opt-out methods remain active, stable, and are accepting consumer requests, making it important to follow current instructions rather than legacy processes.

Whitepages is also known for limited direct customer support access. There is no general customer service phone line, though consumers seeking assistance may contact the Whitepages Premium support number. Requests can also be submitted by email when appropriate information is provided. Otherwise, opt-out requests must be completed through one of two online options. Residents of data privacy states may use the Whitepages Help Center, while all consumers can submit requests through the Privacy Form. Depending on the selected method, a valid profile URL may be required to complete the opt-out process.

How to Opt-Out of 411.com in Minutes: Step-by-Step

Call for Live Representative Support and Assistance

To speak with a representative, consumers can call the Whitepages Premium support line at 1-800-952-9005. Reaching the Whitepages customer service team can be challenging, largely due to limited and undisclosed business hours. As a result, callers often need to place the call without knowing whether an agent is currently available.

When dialing the number, one of three outcomes typically occurs. The call may connect to a live waiting queue, route to a recorded message advising the caller to try again later, or play a message offering a gift card in exchange for additional information. If the gift card message plays, it's best to end the call and dial again, as this prompt is used to collect data rather than provide direct customer support.

Send Your Whitepages Opt-Out Request by Email (Profile URL Recommended)

Many consumers prefer submitting an opt-out request by email instead of using online forms. Email requests offer greater control, reduce unnecessary data exposure, and limit additional tracking by data brokers. Using an alternate email address that is not publicly associated with your identity can further separate you from Whitepages' data collection systems, which may help reduce future exposure.

Opt-out requests can be sent to support@whitepages.com and should include proof of identity along with relevant record details. Provide your full legal name, previous addresses, registered phone numbers, and associated email accounts. While a profile URL is not strictly required to request removal, including it significantly improves the chances of approval. If accepted, Whitepages will add the submitted information to its suppression list, preventing the data from appearing in search results. Instructions for locating a profile URL are outlined in the Privacy Form section below.

Opt Out Through the Whitepages Help Center for CA, VA, CO, CT, and UT Residents

Residents of California, Virginia, Colorado, Connecticut, and Utah are protected by state-specific data privacy laws that provide expanded rights over personal information. Under these regulations, Whitepages allows eligible consumers to submit opt-out requests directly through its Help Center. An identity review is still required, and a Whitepages agent will evaluate the request whether or not a profile URL is included. While providing a URL can help speed up the process, it is optional. If you need help locating a profile URL, refer to the Privacy Form section below. Otherwise, open the Whitepages Help Center in a new tab to begin.

Step 1: Select Your Issue

• Use the drop-down menu labeled "Choose your issue".
• Select the option related to information being sold or shared. The form will refresh automatically with this selection populated at the top.

Step 2: Submit the Opt-Out Request

Enter a valid email address and select your state of residency from the list provided. If available, paste the profile URL into the designated field. In the "Subject" field, enter "Opt Out Request", and repeat the request in the "Description" section. Include identifying details such as your full name, address, and phone number. If you have supporting screenshots, upload them using the "Attachments" option. Click the blue "Submit" button to send your request. Most consumers receive a response relatively quickly.

All Consumers can Opt-Out via the Online Privacy Form

Any consumer can request removal through the Whitepages Online Privacy Form, regardless of state residency. While this method is not instant, it is just as effective as the other opt-out options when completed correctly. Before starting, users must first locate and copy a valid Whitepages profile URL. URLs from 411.com or other affiliates are not accepted by this tool. To begin, open the Whitepages main website in a new tab.

Step 1: Search for the Record

Enter a name and location into the search fields and click the blue "Search" button. When the next page loads, a Terms of Service pop-up may appear. Check the agreement box and select "Continue to Results".

Step 2: Locate the Correct Profile URL

Scroll past results labeled "Powered by Whitepages Premium". These listings use redirect links and cannot be used. Find the correct record that includes a white and black "View Details" button. Right-click that button and copy the link to your clipboard.

Step 3: Open the Privacy Form

Open one of the Whitepages opt-out forms in a new tab. You may use either the Consumer Rights form located on the policy page or the standalone Suppression Request form. Paste the copied profile URL into the field provided and click "Next".

Step 4: Confirm the Record

The system will display its best match for the profile. If the information is correct, click the blue "Remove Me" button. If the record does not match, return to the Whitepages homepage and repeat the search to obtain the correct URL.

Step 5: Select a Removal Reason

Choose a reason for the opt-out request from the dropdown menu. Add any additional comments if necessary, then click "Next".

Step 6: Verify by Phone

Enter a valid phone number and check the box labeled "This is me". Click the blue verification button. An automated system will immediately place a call to the number provided and read a verification code.

Step 7: Complete Verification

Enter the displayed verification numbers using the phone keypad. Once successful, the automated system will confirm and disconnect. The page will refresh automatically and display a green verification banner. If the request cannot be completed, a Whitepages agent will follow up with further instructions.

This process removes the record from Whitepages and its affiliates, though search engines may take additional time to update their results.

Clear Your Browser Cache and Verify the Removal

Web browsers store cached data to speed up browsing, which can cause outdated search results to appear even after an opt-out request is completed. To avoid confusion, clear your browser cache by opening your browser's history or privacy settings and deleting cached files and data. This ensures you are viewing the most current version of Whitepages search results.

Once the cache is cleared, run a fresh search on Whitepages to confirm that the opt-out was successful. If the removal was processed correctly, no associated records or personal data should appear in the results. This guide reflects the opt-out procedures outlined in the 2023 privacy policies of 411.com and Whitepages, though policies and processing times may change.